HUMAN RESOURCES POLICY

Tan Group believes that the biggest resource in achieving its goals is its employees; creates systems that support its vision, mission, principles and values and strives to improve, enrich and facilitate business life. While creating its Human Resources Policy, it primarily aimed to be responsible to all its companies, sensitive to its employees, and respectful to all stakeholders it communicates with.

• Protects the rights and safety of employees,
• It offers career opportunities within the company in line with the competencies and performances of the employees,
• Age, gender, race, religion, language, ethnic origin, sexual orientation, belief, marital, social or economic status, disability, political opinion, participation and membership in trade union activities, pregnancy or takes care not to discriminate in terms of military service status and integrates mechanisms that prevent discrimination into its processes,
• Offers equal opportunity to all its employees,
• Include employees in decision-making mechanisms,
• Develops practices to keep employees' loyalty and motivation high,
• Provides training opportunities for the personal as well as professional development of the employees,
• Pays attention to the work and private life balance of the employees,
• Tan Group aims to recruit competent employees; strives to retain high potential employees. It supports training, development and learning activities to train experts in the energy sector within the company.

CUSTOMER RELATIONS MANIFESTO

• Innovation, entrepreneurship, sustainability and customer focus guide all our activities to bring dreams to life. Our main principle is to provide quality, fast, pioneering, reliable services to our customers and to provide a flawless experience that makes a difference.
• In order to listen to our customers, we establish feedback mechanisms in all our companies that are accessible to our customers. Our customers can easily access customer services through different channels, even after sales.
• We care about establishing long-term relationships with our customers. In order for this process to turn into a perfect experience, we regularly monitor, measure and report the satisfaction of our customers through mechanisms such as perception surveys and satisfaction surveys. We monitor changing customer expectations, evaluate the suggestions we receive, and take pioneering actions for areas open to improvement.
• We listen to the feedbacks of our dealers and authorized services, who are in constant contact with the customer. Thanks to our wide dealer and authorized service network, we learn the priorities of our customers in different regions.
• We attach the utmost importance to the feedback submitted by our customers. We share incoming notifications with senior managers, evaluate each feedback meticulously and take the necessary actions.
• We train our employees, dealers and authorized services, who have one-on-one contact with customers, on customer experience, and support their expertise and development.
• We use the suggestions submitted by our customers to improve our products and services, and we implement open innovation in every appropriate field together with our customers.
• Within the framework of responsible marketing principles, we adopt an approach that considers social differences, respects human rights, and shares fair, transparent, open and accurate information in the communication of our products and services. We communicate to increase the awareness of customers and consumers on environmental and social issues.

SUPPLY PRINCIPLES

As Tan Group, we consider the compliance of our suppliers, which we see as our important business partners in all our companies, with internationally accepted environmental, social and ethical standards and principles among our main responsibilities.

When choosing our suppliers, we ensure compliance with Tan Group Procurement Principles (Principles), which we have prepared in the light of all applicable national laws and regulations, especially the International Labor Organization (“ILO”) and United Nations (“UN”) Conventions. We are committed to informing, raising awareness and organizing trainings when deemed necessary in order to ensure compliance of our suppliers with the Principles. At the same time, within the scope of the audit, we expect suppliers to transparently share documents showing compliance with the principles when necessary.

Tan Group Supply Principles cover the purchasing operations of all Tan Group Companies and contain the basic rules of conduct expected from our suppliers. We expect our suppliers to communicate the Principles to their supply chains and to implement the Principles by their suppliers.

• Under no circumstances should child labor be employed. Under Article 138 of the International Labor Organization Convention, the minimum working age is 15, and 14 for some developing countries. Employees under the minimum age are included in the definition of child labor.
• Young workers older than the minimum working age should not be hindered in their education and should not be employed in dangerous jobs.
• Work must be voluntary. Employees should not be forced or forced to work.
• No employee should be employed without assurance.
• Payment of debts by labor should not be accepted under any circumstances.

• Gender, age, religion, race, creed, social status, physical structure, ethnicity, nationality, political opinion, sexual orientation, pregnancy, political opinion, union membership or Discrimination for any other reason should not be tolerated.

• Any form of physical abuse or discipline, sexual, verbal or physical harassment and intimidation in the workplace is unacceptable.
• All business dealings should be treated fairly, in accordance with basic moral and human value judgments.